Smart Logistics Manager Ltd
Privacy Policy

We at Smart Logistics Manager Ltd respect and value the privacy of everyone whose data we process and we will only collect and use Personal Data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

The procedures and principles set out in this Policy will be followed at all times by us as a company, as well as our employees, agents, sub-contractors or other parties working on our behalf.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our software or by entering data into any website operated by us. If you do not accept and agree with this Privacy Policy, you must stop using our Software/Website immediately.

  1. Definitions and Interpretation
    In this Policy, the following terms have the following meanings:
    “Client” means any individual, firm or corporate body using our Software or any website operated by us;
    “Client Personal Data” means the data inputted to the Software/Website by the Client or its authorised users;
    “Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us when you become a customer of ours or have inputted into a website operated by us. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”);
    “Software/Website” means the online logistics management software provided by us, or any website operated by us;
    “We/Us/Our” means Smart Logistics Manager Ltd, a company registered in England and Wales under number 11997102, whose registered office address is at Unit 15 Gateway 1000, Stevenage, Hertfordshire, United Kingdom, SG1 2FP.
  2. What Does This Policy Cover?
    This Privacy Policy applies to our processing of Personal Data uploaded to our Software/Website.
  3. Rights under GDPR
    1. All data subjects have the following rights under the GDPR, which this Policy and our use of Personal Data have been designed to uphold:
      1. The right to be informed about our collection and use of Personal Data;
      2. The right of access to the Personal Data we hold about you (see section 10);
      3. The right to rectification if any Personal Data we hold about you is inaccurate or incomplete (please contact us using the details in section 11);
      4. The right to be forgotten – i.e. the right to ask us to delete any Personal Data we hold about you (we only hold your Personal Data for a limited time, as explained in section 5 but if you would like us to delete it sooner, please contact us using the details in section 11);
      5. The right to restrict (i.e. prevent) the processing of your Personal Data;
      6. The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
      7. The right to object to us using your Personal Data for particular purposes; and
      8. Rights with respect to automated decision making and profiling.
    2. If you have any cause for complaint about our use of your Personal Data, please contact us using the details provided in section 11 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
  4. What Data Do We Collect?
    1. We may collect and process the following Personal Data in order for us to provide our Software/Website services to you:
      1. Name;
      2. Contact information including email addresses, postal addresses, and telephone numbers;
      3. Billing addresses and contact information;
      4. Account log-in information, including all authorised users’ usernames (please note we cannot access passwords and if necessary, these will need to be reset using the link within the Software/Website);
      5. Client Personal Data relating to other data subjects that you may upload to the Software/Website or otherwise make available to us (you must first obtain the permission of any data subjects whose details you provide or make available to us and warrant that you have obtained that permission);
      6. Your IP address, web browser type and version and operating system.
    2. For the purposes of improving customer experience and usability of our Software/Website we may also collect your interactions such as visits, mouse clicks, key strokes, mouse movements and scrolling using the web analysis services provided by Lucky Orange. Lucky Orange creates heat maps and reports based on the behaviour of website visitors which we use to identify and resolve problems and thus provide a better user experience. Lucky Orange does not record or make visible any personal customer details or data entries and does not track activity on any site that does not use the Lucky Orange system. You can read more details on Lucky Oranges privacy policy here https://www.luckyorange.com/privacy.php and see what data is collected, remove collected data, or disable data collection here https://privacy.luckyorange.com.
    3. Our website also uses Google Analytics, a web analysis service provided by Google Inc., 1 600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. Google may transfer this information to third parties where required to do so by law or where such third parties process this data on Google's behalf. Google states that it will never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. However by doing so you may not be able to make full use of all the functions of our website. You can find additional information on how to opt out at https://tools.google.com/dlpage/gaoptout?hl=en. A copy of Google's privacy policy can be found at https://policies.google.com/privacy?hl=en-US#intro.
  5. How Do We Use Your Data?
    1. The Software/Website has been created by Smart Logistics Manager Ltd. As administrators of the Software/Website, SmartLM (and those authorised by SmartLM) have access to the back-end of the Software/Website and this allows them to view all Client Personal Data that has been inputted into the Software/Website. We warrant that all such persons with access will only process Client Personal Data to the extent necessary for us to provide support or improve our services. In any case, it will not be used for any other purpose and will not be stored other than for the purposes of providing our services to you and for making back-ups.
    2. All Client Personal Data will be deleted from the Software/Website immediately on termination of your contract with us. All other Personal Data will be retained for no longer than is necessary in light of the reason(s) for which it was first collected.
    3. Our use of your Personal Data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your Personal Data, or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
      1. Supplying our Software/Website and support to you (as set out above, we require your Personal Data in order to enter into a contract with you);
      2. Replying to emails from you; and
      3. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us directly).
    4. With your permission and/or where permitted by law, we may also use your data for marketing purposes. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
    5. You have the right to withdraw your consent to us using your Personal Data at any time, and to request that we delete it. Unless we have reasonable grounds to refuse to delete the Personal Data, we will comply with all requests for deletion within one month of receipt of your request, and will keep you informed of progress.
  6. How and Where Do We Store Your Data?
    1. We only keep your Personal Data for as long as we need to in order to use it as described above in sections 4 and 5, and/or for as long as we have your permission to keep it.
    2. We will only store your data in the UK, however, third party processors we use may store data elsewhere, as set out in section 7.
    3. Data security is very important to us and to protect your data, we have taken suitable measures to safeguard and secure data collected.
  7. Do We Share Your Data?
    1. We may sometimes contract with other third parties to supply services to you on our behalf. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely and in accordance with your rights, our obligations and the obligations of the third party under the law.
    2. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any Personal Data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
    3. In certain circumstances, we may be legally required to share certain data held by us, which may include your Personal Data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order or a governmental authority.
  8. What Happens If Our Business Changes Hands?
    1. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any Personal Data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
    2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.
  9. How Can You Control Your Data?
    1. In addition to your rights under the GDPR, set out in section 3, when you submit Personal Data to us, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
    2. Prior to uploading Client Personal Data into the Software/Website, you are responsible for setting permissions for your authorised users within the Software/Website.
    3. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  10. How Can You Access Your Data?
    You have the right to ask for a copy of any of your Personal Data held by us (where such data is held). Please contact us for more details using the contact details below in section 11.
  11. Contacting Us
    If you have any questions about our Site or this Privacy Policy, please contact us by email at info@smartlm.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 10, above).